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Karen Cozza's avatar

I sent note about my Tesla Model Y 2021 main battery failure while on a vacation trip and have received no acknowledgement or advice. I am still challenging Tesla service to pay for the car rental of almost $1000 while they took 4 weeks to repair my car in Salem OR. And I had to pay $700 to have it shipped back to me in Santa Cruz, CA.

Why did the repair take so long? Why won't they support me with a rental car? Why is there no way to tell if a battery is about to fail?

I had the car serviced before going on my trip, replaced the low voltage battery and had them check if the car was okay for a long trip. It had only 41,000 miles on it...Not a fun situation to find oneself! Tesla Service is not what they promote.

Karen Cozza

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